Privacy Policy

EnergyGuard Windows & Doors

Effective Date: December 2025

At EnergyGuard Windows & Doors, we value your trust and are committed to protecting your privacy. This Privacy Policy clearly explains how we collect, use, and safeguard your personal information when you visit our website at https://www.energyguardwindows.com or engage with our window and door services.

Your Privacy Matters: By using our website or services, you agree to the practices described in this policy. We never sell your personal information.

Information You Share With Us
When you request quotes, schedule consultations, or contact us, we collect:

• Contact Information: Name, phone number, email address, home address
• Project Details: Property location, window/door preferences, timeline, budget considerations
• Communication History: Messages, consultation notes, service requests, and follow-up conversations
• Visual Materials: Photos of existing windows/doors, measurements, or design preferences you provide

Website Usage Data
When you browse our website, we automatically collect:

• Device and browser information
• Pages viewed and time spent on our site
• General location data (city/state level)
• How you found our website (search engines, referrals, etc.)

Delivering Exceptional Service

• Project Management: Processing quotes, scheduling consultations, coordinating installations
• Customer Support: Answering questions, providing updates, handling warranty services
• Quality Assurance: Following up on completed projects and gathering feedback

Keeping You Informed

• Sending project updates and installation schedules
• Sharing relevant product information and seasonal offers
• Providing maintenance tips and warranty reminders

Marketing Opt-Out: You can unsubscribe from promotional communications at any time using the unsubscribe link in our emails or by contacting us directly.

SMS Communications & Consent

If you provide your mobile phone number, EnergyGuard Windows & Doors may send you transactional text messages, such as appointment confirmations, reminders, estimates, and service-related updates. With your separate, optional consent, we may also send marketing or promotional text messages, including special offers or product updates.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, or reply HELP for assistance. SMS consent is not a condition of purchase.

We do not sell or share mobile phone numbers with third parties for their marketing purposes. We may use trusted service providers (such as SMS and CRM platforms) solely to deliver communications on our behalf.

You have full control over your personal information:

What You Can Do

• Access:
  Request a copy of your personal information
• Correction:
  Update any inaccurate or outdated information
• Deletion:
  Request removal of your information (with some exceptions)
• Opt-Out:
  Unsubscribe from marketing communications

Cookie Preferences
You can control cookies through your browser settings. Note that some website features may not work properly if cookies are disabled.

We retain information based on business needs and legal requirements:

• Active Projects: Throughout project duration plus 3 years for warranty support
• Customer Records: 7 years for business and tax purposes
• Marketing Data: Until you opt out or we determine it’s no longer relevant
• Website Analytics: 2-3 years for performance analysis

Our website may link to manufacturer sites, financing partners, or other external services. These sites have their own privacy policies, and we encourage you to review them before sharing any personal information

EnergyGuard Windows & Doors

Address:
516 E 2nd Street
Newberg, OR 97132

Phone: (503) 554-5500

Website: https://www.energyguardwindows.com

Response Time: We respond to all privacy inquiries within 30 days

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes:

• We’ll post the updated policy on our website
• Update the effective date at the top
• Notify existing customers via email when appropriate
• Highlight major changes for easy identification

Children’s Privacy
Our services are designed for adult homeowners. We do not knowingly collect information from children under 13 years old.

Oregon State Compliance
As an Oregon-based business, we fully comply with all applicable state privacy laws and regulations.

Browser “Do Not Track” Signals
While our website doesn’t currently respond to “Do Not Track” signals, you can manage your privacy preferences through your browser’s cookie settings.